
.....I’ve always found John to be friendly and reasonable, but that, of course, is compatible with Em’s complaints.
.....I did want to mention, in case you didn’t know, that John is widely credited with having vastly improved the state of maintenance on campus. I spoke with knowledgeable people today who were very clear on that point. Some also insisted that, prior to Edwards’ arrival (in maintenance), the maintenance staff were in desperate need of strong leadership, and, whatever his faults, John has provided that.
.....As near as I can tell, Edwards has a reputation among his colleagues as being thoughtful and even wise. He’s ex-military; he has that management “style.” Possibly, that alone creates some friction.
.....On the other hand, it is easy to hide problems where the workdays of employees are largely invisible and workers are unaccustomed to getting a spotlight shined on their woes. That’s why we feel obliged to take the complaints of a guy like Em seriously.
.....We’ll keep asking questions.