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I agree.
In his article, "Your Friendly Neighborhood Instructor," Jenkins addresses this topic in knowing fashion, pointing out the trend among adminstrators to characterize students as "customers" and colleges as "businesses." Jenkins makes a careful distinction:
"After 20 years as a community-college faculty member, I think I can speak for most of my colleagues when I say it's not the "service" part of that thoroughly despised phrase we object to. We all understand that teaching is, at heart, a service profession. That's why most of us got into it in the first place.
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To read the rest: "Your Friendly Neighborhood Instructor"
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